Data & Privacy
At Agen89, your privacy is not an afterthought. This policy explains exactly what personal data we collect, why we collect it, how it is processed, and what rights you hold as a data subject. We encourage you to read it in full.
Last updated: 1 January 2026Privacy at a Glance
These highlights summarise our key privacy commitments. The full legal text below governs our practices in all cases.
All data transmitted between your device and Agen89 servers is protected using 256-bit SSL/TLS encryption. Personal and financial data at rest is stored in encrypted form in access-controlled environments.
Agen89 does not sell, rent, or trade your personal information to any third party for commercial purposes. Data is shared only where strictly necessary — with payment processors, KYC verification providers, and regulatory authorities where required by law.
You have the right to access, correct, restrict, or request deletion of your personal data at any time. Requests are handled by our support team, typically within 30 days. Some data must be retained for legal and compliance reasons even after account closure.
Agen89 uses cookies solely for essential platform functionality, session management, and aggregated (non-personal) analytics. We do not deploy third-party advertising cookies or cross-site tracking technologies on this platform.
We hold personal data only for as long as necessary. Active account data is retained for the duration of your account. Following closure, transaction records and identity verification data are retained for a minimum of five (5) years as required by anti-money laundering regulations.
Marketing and promotional communications are sent only with your consent. You may withdraw consent and opt out of all marketing emails, SMS messages, and promotional notifications at any time by contacting our support team or updating your account preferences.
Section 01
This Privacy Policy ("Policy") is issued by Agen89 ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the User", "the Player") who access or use the Agen89 website located at https://agen89.asia and any associated services, applications, or features made available through the platform.
Agen89 is committed to processing personal data responsibly, transparently, and in accordance with applicable data protection laws and principles. We recognise the trust you place in us when you share personal information, and we take that responsibility seriously.
By registering an account, accessing the platform, or using any of our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions.
This Policy was last updated on 1 January 2026. We will notify registered users of material changes via email or in-platform notification where practicable.
Section 02
For the purposes of this Policy, the following terms carry the meanings set out below:
Section 03
Agen89 collects personal data through multiple channels depending on how you interact with the platform. The categories of data we collect are set out below.
When you create an account, we collect: full legal name, date of birth, country of residence, email address, mobile telephone number, and a self-selected username and password (stored in hashed form — we never store plaintext passwords).
Prior to processing withdrawal requests, we collect: a copy of a valid government-issued photo identification (Malaysian NRIC / MyKad, Passport, or Driver's Licence), proof of residential address (utility bill, bank statement, or government correspondence dated within 3 months), and in some circumstances, a verification selfie photograph. This data is processed by our KYC verification partner under strict data processing agreements.
We collect records of all deposits, withdrawals, and wagers made through your account, including the amount, payment method, date, time, and transaction reference. Payment instrument details (e.g., bank account last digits, e-wallet identifiers) are retained to support transaction processing and fraud prevention. Full card numbers are never stored by Agen89 — card data is handled directly by our PCI-DSS-compliant payment processors.
We automatically collect certain technical information when you access the platform, including: IP address, device type and operating system, browser type and version, session duration, pages visited, referring URL, and in-platform clickstream data. This data is used for security monitoring, fraud detection, and aggregate platform analytics.
We retain records of all communications between you and Agen89, including live chat transcripts, email correspondence, and support tickets. These records are used for quality assurance, dispute resolution, and compliance purposes.
Where you utilise responsible gambling tools (deposit limits, self-exclusion, session reminders), we retain records of those preferences and their activation dates. This data is used solely to honour your instructions and is never used for commercial profiling.
Section 04
Agen89 processes your personal data for the following defined purposes:
Section 05
Agen89 processes your personal data on one or more of the following lawful bases:
Contractual Necessity
Processing required to enter into or perform our contractual obligations to you — including account registration, transaction processing, and service delivery.
Legal Obligation
Processing required for compliance with applicable laws, including KYC identity verification, AML record-keeping obligations, and responses to court orders or regulatory directives.
Legitimate Interests
Processing necessary for our legitimate interests in operating a secure and fraud-free gaming platform — provided those interests are not overridden by your fundamental rights. This includes fraud detection, security monitoring, and internal analytics.
Consent
Processing based on your freely given and specific consent — principally for the sending of marketing and promotional communications. You may withdraw consent at any time without affecting the lawfulness of prior processing.
Section 06
Agen89 does not sell, rent, or trade personal data to third parties. We share your data only in the limited circumstances described below, and only to the minimum extent necessary:
No Sale of Data: Agen89 has never sold personal data to advertisers, data brokers, or any other commercial third party, and we do not intend to do so in the future.
Section 07
As an internationally operated platform, Agen89's infrastructure, third-party service providers, and licensing authority may be located in jurisdictions outside of Malaysia. As a result, your personal data may be transferred to, stored in, or processed in countries other than your country of residence.
Where personal data is transferred internationally, Agen89 takes appropriate measures to ensure that such transfers are conducted in accordance with applicable data protection standards. These measures may include contractual clauses, data processing agreements with recipients, and ensuring that the receiving jurisdiction maintains an adequate level of data protection.
By using the Agen89 platform, you consent to the international transfer of your personal data as described in this section, subject to the safeguards outlined above.
Section 08
Agen89 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.
When personal data is no longer required, it is securely deleted or anonymised in accordance with our data disposal procedures.
Section 09
Agen89 implements a comprehensive range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
While we employ industry-standard security practices, no system is entirely immune to risk. In the event of a personal data breach that poses a risk to your rights, Agen89 will notify affected individuals and relevant authorities in accordance with our breach response procedures and applicable law.
If you suspect that your Agen89 account has been compromised, please contact our support team immediately via live chat. Change your password without delay and do not share credentials with any third party.
Section 10
Agen89 uses cookies and similar technologies to operate the platform, maintain session integrity, and gather aggregated analytical data. We do not use third-party advertising networks, cross-site tracking cookies, or behavioural profiling technologies.
The categories of cookies used by Agen89 are as follows:
You may configure your browser to block or delete cookies at any time. Note that disabling strictly necessary cookies may prevent you from logging in or using certain platform features. Instructions for managing cookies are available in your browser's help documentation.
Section 11
Agen89 is strictly an adult gaming platform. We do not knowingly collect personal data from individuals under the age of 21 years. Age verification is enforced at the KYC stage, and any account found to have been registered by or on behalf of a person under 21 will be immediately closed and all associated funds forfeited, consistent with our Terms & Conditions.
If you have reason to believe that a minor has accessed or registered on the Agen89 platform using falsified information, please contact our support team immediately. We take underage access extremely seriously and will investigate and act upon all such reports promptly.
Parents and guardians are encouraged to use parental control software and to keep their account credentials secure to prevent minors from accessing online gambling platforms.
Section 12
Subject to applicable data protection law and any overriding legal obligations (such as AML record-keeping requirements), you hold the following rights in relation to your personal data held by Agen89:
Right of Access
You may request a copy of the personal data we hold about you, along with information about how it is processed. We will respond within 30 days of receiving a valid request.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected. You can update basic contact information directly within your account settings.
Right to Erasure
You may request deletion of your personal data. This right is subject to our legal obligations — we are required to retain certain records (e.g., transaction data) for a minimum of five years following account closure.
Right to Restriction
In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about accuracy is being resolved.
Right to Data Portability
Where processing is based on consent or contractual necessity and carried out by automated means, you may request a structured, machine-readable copy of your personal data for transfer to another service provider.
Right to Object
You may object to the processing of your personal data where that processing is based on our legitimate interests. You also have an unconditional right to object to direct marketing at any time.
Right to Withdraw Consent
Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of any processing carried out prior to withdrawal.
To exercise any of the above rights, please contact us via live chat or at [email protected]. We may require verification of your identity before acting on any request. We aim to acknowledge all requests within 5 business days.
Section 13
Agen89 may send you promotional communications — including bonus offers, tournament announcements, loyalty programme updates, and other marketing materials — by email, SMS, or in-platform notification, where you have given us explicit consent to do so.
You may withdraw consent for marketing communications at any time by:
Withdrawal of marketing consent will be actioned within 5 business days. Please note that even after opting out of marketing communications, we will continue to send transactional and service-related messages (e.g., deposit confirmations, withdrawal notifications, account security alerts) as these are necessary for the operation of your account and cannot be disabled.
Section 14
Agen89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable laws, or platform functionality. The "Last Updated" date at the top of this page will be revised accordingly.
Where a material change to this Policy is made — particularly any change that affects how we use personal data in a manner that could be prejudicial to you — we will endeavour to provide advance notice by prominently displaying a notice on the platform and, where practicable, by notifying registered users via their registered email address.
Continued use of the Agen89 platform after the effective date of any amendment constitutes your acknowledgement of and agreement to the updated Policy. If you do not agree to any amended terms, you should cease using the platform and may request account closure.
Section 15
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data processing practices, please contact us using the following channels. We take all privacy concerns seriously and will respond promptly.
Data Protection Enquiries
Live Chat: Available 24 hours a day, 7 days a week via the in-platform live chat widget. Average response time is under 5 minutes.
Email: [email protected]
Languages: English, Bahasa Melayu, Mandarin Chinese
Response Time: We aim to acknowledge privacy-related requests within 24 hours and to provide a substantive response within 30 calendar days.
If you are not satisfied with our response to your privacy complaint, you may have the right to escalate the matter to the data protection authority or relevant regulator in your jurisdiction.
For general platform queries — including account issues, bonus questions, and payment enquiries — please contact our 24/7 support team via live chat for the fastest resolution.
If you have questions about how your data is handled at Agen89, our multilingual support team is available around the clock. You can also review our full Terms & Conditions or learn about our responsible gambling tools.